NEWS & EVENTS - Medland Sanders & Twose Ltd (MST)



COVID Update 21/01/2021


 Agricultural Customers,

In support of the essential services farmers provide, our stores will remain fully open for any Agricultural parts and consumables. 

 However, we continue to ask that you phone ahead should you wish to book your machine in for service/repair, or you wish to purchase a machine or any other shop items. This will help us to make the necessary arrangements to ensure that we remain COVID Secure, protecting customers and colleagues alike. 

Groundcare, Horticultural and Garden Machinery Customers,

We will be operating a ‘call and collect’ service for any machinery sales or shop items to help reduce the amount of contact within our stores. Therefore, please call ahead and place your order over the phone so that we can take payment and arrange a safe collection/delivery for you.    

Equally, for service and repairs, we ask that you phone ahead so that we can be ready to receive your machine. On arrival, we ask that you do not enter the workshop office but make your presence known at the door. A technician will then collect your machine from outside. We will then contact you when your machine is ready to collect/return so that payment can be taken over the phone.

 COVID Secure Measures for all...

We continue to follow strict Covid-19 Secure measures to ensure everyone’s safety when you visit our depots. We have screens installed at every parts and service counter, social distancing reminders and NHS Test & Trace QR codes are displayed, and masks must be worn by customers and MST staff at all times.

Please understand that we cannot serve you unless you are willing to wear a mask or are exempt because of a medical condition. 


Agricultural Machinery Sales: 07836 210842 

Groundcare Machinery Sales: 07721 985100 

Service or Parts

Tiverton: 01884 254444 

Lee Mill: 01752 690390 

South Petherton: 01460 241286  

We thank you for your ongoing support in keeping everyone safe and further information on our COVID Secure Measures can be found below . Please refer to these before you visit any of our depots and if we can be of any further assistance to you during this lockdown period please speak to a member of staff. We will be happy to assist where we can. 

MST’s Commitment to remaining Covid-19 Secure


MST continues to strictly observe the relevant Government policies in respect of Covid-19 and will review and adapt these policies as circumstances change.

Our key objective is to ensure the health and safety of our team, our customers and any visitors to our depots or offices.

We confirm that we have complied with the Government’s guidance on managing the risk of Covid-19 in the workplace and our certification of this is attached for reference. In addition, our Covid-19 Secure/Safe Risk assessment is also available upon request.

Visitors to our depots or offices

It is MST’s policy to minimise the risk of infection by reducing the frequency of close contact with visitors to our depots or offices.

Customers must wear a face mask and sanitise hands before entering any of our shops or service departments. Please also observe any other measures, such as restricted access zones or one way walk systems that are in place.

Meetings with external clients will need to be pre-arranged and carried out over the phone or via a video call/conference wherever possible. If face to face meetings are absolutely necessary, then a pre-visit questionnaire must be completed to check for any covid-19 related risks. Face masks and an ID badge must be worn at all times and a minimum distance of 2 metres observed by staff and visitors. We will also ask that you download the NHS Test and Trace app prior to your visit so that you can scan our QR code for the Test & Trace system. Meeting rooms will be thoroughly cleaned before and after any meetings and refreshments will not be provided.

We have a separate policy for contractors who must attend MST premises to carry out essential work. These visits must be pre-arranged with the appropriate Line Manager and a visitor’s questionnaire must be completed prior to the visit. Contractors must also wear a mask and identification badge before being permitted access to any MST premises and they will be made aware of any H&S measures that we have in place by the appropriate Line Manager. Contractors must also download the NHS Test & Trace app prior to their visit.

Please could we kindly request that if you display any Covid-19 symptoms, or have come into contact with anyone with symptoms, that you please do not visit our depots or offices and contact us to rearrange any meetings.

We thank you for your cooperation in keeping both our team and yourselves safe and healthy.